Originally hailing from a charming town in Missouri, Olivia pursued her education at Missouri State University in the bustling city of Springfield. Her journey led her through various marketing, account, and project management roles within the logistics and property management industries, eventually settling into a hybrid account/project manager position at a digital agency. With a diverse background and a passion for excellence, Olivia brings a wealth of experience and knowledge to her new role at Solid.
Outside of work, you’ll find Olivia chasing after her energetic toddler, enjoying the company of her dog and husband, or combining her creativity with crafty pursuits. She loves exploring thrift stores and flea markets for hidden treasures and makes the most of the limited days of pleasant Missouri weather by spending time outdoors.
What inspired you to become an account manager?
I’ve worked in a few different industries, and my favorite part (and the part that comes most naturally to me) is building strong relationships with my clients. Being an account manager allows me to focus all of my energy on solving problems, strategizing, and learning everything there is to know about my clients.
What is your approach to providing great customer service?
Remembering that everyone is human, from the part-time interns all the way up to the high-powered executives. I talk to everyone like they’re an old friend, and meet them where they are.
What are some ways that technology has influenced your life?
Technology has made my life more convenient in so many ways: I’m able to message my doctor or my child’s pediatrician instead of scheduling an appointment, I can order absolutely anything and have it delivered the next day instead of going to physical stores, and I’m able to communicate in so many different ways with my friends and family without having to actually leave my house (that last one is *kind of* a joke).
What is a tip you can give to someone that is interested in a similar career path as you?
Never stop asking questions! Learn about your industry from your peers, clients, competitors – everyone around you. If there isn’t anyone to ask, absorb information from any sources you can – podcasts, YouTube, or books.
What are some of your hobbies outside of work?
- Anything artsy/craftsy
- Disc Golf
- Thrifting
What is your favorite movie?
Baby Mama (it’s a Tina Fey – Amy Poehler masterpiece that no one saw)
What is your favorite type of food?
JUNK. Concession stand nachos, pizza, chicken nuggets. I tried to have a nacho cheese fountain (like a chocolate fountain, but better) at my wedding, but had to settle for serving gourmet french fries and sliders instead.
What is your favorite quote?
“Never half-ass two things, whole-ass one thing.”
What is your favorite museum?
The Nelson-Adkins Museum of Art in Kansas City
What is a mobile application you can’t live without?
Google Calendar – if it’s not on my calendar, it isn’t real.
